Beta features

Burhan Kesapli
  • Updated

Current Beta Features

Here you can read about current features in beta.

Please note that these features are not officially released and therefore cannot be purchased. Some will be launched for free and others as additional services that require a license. It may also happen that we completely remove a feature from experimental without warning.

Note that we are not responsible for notifying anyone with an active beta feature if/when it is officially launched, removed, or released behind a license.

Return failed transfer as VIP call

  • When active, failed transfers (unanswered calls) will be returned to the answer group's queue as a VIP call.

    This call will then be prioritized in the queue and distributed to agents according to the set ring strategy.
  • Activated under: Edit answer group → Call Handling → Direct Transfer & VIP Calls.
    1. Open the answer group settings
    2. Under Call Handling, expand Direct Connections
    3. Toggle on
    4. Optional: adjust the message & repetition delay if needed

Wish to join our beta program? Sign up here

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