Let internal calls through when you’re busy

Burhan Kesapli
  • Updated

When you have an active activity status (e.g. “Super busy”), you can choose whether calls from colleagues should be allowed through or not. This means you can be unavailable for external calls while still reachable for important internal ones.

How to do it:

  1. Go to your personal settings and select Activity Status. Create a new status or edit an existing one.
  2. Then scroll down to the section Handling of incoming calls.
  3. Toggle on Calls from my organization: allow through. This will let colleagues reach you even if other calls are blocked.
  4. (Optional) You can also choose to allow:
    1. Calls from VIP contacts
    2. Calls from your federation (e.g. collaborating organizations)
  5. Finish by saving the activity status.

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