Who can archive calls?
- A user can archive their own calls
- A member of an answer group can archive calls from the group
When you archive a call it will not appear in the search result per default. The call is not deleted and can still be retrieved and be viewed in the statistics if " include archived calls" is set as a filter.
Archive calls in the log
To be able to archive a call you need to do a search, after that follow the instructions below.
-
- Click on the call you want to archive
- Click
- Click yes
-
- Tap on the call you want to archive
- Tap
- Tap yes
Archive multiple calls (bulk action)
-
- Click on the calls you want to archive
- When selected they will look like this
- Under the Search result click
- Click
- Click yes
-
- Tap on the calls you want to archive
- When selected they will look like this
- Under the Search result tap
- Tap
- Tap yes
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