Mobile data

• Click on mobile data to see your usage current calendar month.

  This is visible if you have subscriptions via us

Set your voicemail

• Text-to-speech is a smart feature that let you type a voicemail, choose language and use it as your voicemail. To set up a new one:

  1. Choose text-to-speech from the list
  2. Choose a voice from the list
  3. Type your message
  4. Press to listen to it
  5. Click save
• 1. Choose soundfile from the list
  2. Click on Select or create new sound file
  3. Click
  4. Give it a titel. E.g. "My voicemail 2021"
  5. Give it a language tag
  6. Click on Record voice message
  7. Click on  to record
  8. Click on  to stop
  9. Click on  to listen to it or  to remove and record a new one
  10. Click on Select to choose your recording 
  11. Click Create
  12. Click Save

• If you wish to receive a notification for new vocicemails, do the following:

  1. Toggle on App, to receive a notification in the app
  2. Toggle on Email, to receive an email with a soundfile attatched. Per default sent to your account email, possible to add multiple internal/external adressess

No-Answer handling

You can easily set what should happen when you cannot answer a call. You can divert a call, send it to your voicemail, play a message, or play a busy tone.

Toggle off  if you want to customize your handling for your numbers separate. Leave it on  if you would like the same actions for all numbers. 

• To send a call to your voicemail:

  1. Choose it in the dropdown list
  2. Choose if you want to play a message before your voicemail
  3. Set a delay timer (seconds before call is sent to voicemail)
  4. Click save

• To play a voicemessage and hangup:

  1. Choose it in the dropdown list
  2. Select text-to-speech (TTS) or soundfile
  3. Set a delay timer (seconds before action is triggered)
  4. Click save

• To play a busy tone:

  1. Choose it in the dropdown list
  2. Set a delay timer (seconds before action is triggered)
  3. Click save

• To redirect to number:

  1. Choose it in the dropdown list
  2. Choose a number from the list or enter one
  3. Set a delay timer (seconds before action is triggered)
  4. Click save

Call waiting & busy handling

Toggle off  if you want to customize your handling for your numbers separate. Leave it on  if you would like the same actions for all numbers. 

• Activate call waiting to let through new calls while being in another call.

  1. Toggle  to activate call waiting

  You must activate the call waiting feature on your mobile phone (in the phone settings) and with your mobile operator by dialing *43#.

• To send a call to your voicemail:

  1. Choose it in the dropdown list
  2. Choose if you want to play a message before your voicemail
  3. Click save

• To play a voicemessage and hangup:

  1. Choose it in the dropdown list
  2. Select text-to-speech (TTS) or soundfile
  3. Click save

• To play a busy tone:

  1. Choose it in the dropdown list
  2. Click save

• To redirect to number:

  1. Choose it in the dropdown list
  2. Choose a number from the list or enter one
  3. Click save

Decline action

You can easily set what should happen when you deny a call.

Toggle off  if you want to customize your handling for your numbers separate. Leave it on  if you would like the same actions for all numbers. 

• To send a call to your voicemail:

  1. Choose it in the dropdown list
  2. Choose if you want to play a message before your voicemail
  3. Click save

• To play a voicemessage and hangup:

  1. Choose it in the dropdown list
  2. Select text-to-speech (TTS) or soundfile
  3. Click save

• To play a busy tone:

  1. Choose it in the dropdown list
  2. Click save

• To redirect to number:

  1. Choose it in the dropdown list
  2. Choose a number from the list or enter one
  3. Click save

Numbers

• You can choose to hide a number from users within the organisation. 

  1. Click on the number you want to hide
  2. Toggle to hide
  3. Click save

  If you hide both your mobile and fixed number all calls will be made via Mobile VoIP.

• You can turn off the mex function. If you do it all calls via that number will go outside the pbx.

  1. Click on your mobile number
  2. Toggle of  mex
  3. Click save
• 1. Click on the number
  2. Choose your new one from the list
• 1. Click on the country code
  2. Type the new one / search for a country and click it

Audio & video devices 

Sound files

From here you can upload and record sound files for your voice messages. 

• 1. Click
  2. Give it a titel. E.g. "My voicemail 2021"
  3. Give it a language tag
  4. Click on Record voice message
  5. Click on  to record
  6. Click on  to stop
  7. Click on  to listen to it or  to remove and record a new one
  8. Click on Select to choose your recording 
  9. Click Create
  10. Click Save

Privacy

You can choose to hide your avatar, cover photo and organisation name from users outside the organisation. That is, users from another organisation using the same service. 

• 1. Toggle on  to activate privacy

Advanced

• Toggle on  to always use VoIP when calling from the app

• Choose if you want to auto-hide buttons during calls (Desktop & mobile) Toggle on  / off

• Activate callback to mobile number for handling of outbound calls.

  When callback is activated, no incoming calls will reach this device.

• In rare cases you line state can get stuck as busy, even when you have hanged up the phone. Therefore it's possible to terminate all sessions.

  1. Press on the button Clear line state under the section Stuck Line State
  2. Confirm by clicking "Yes"

  Regardless if you or an administrator does this, all active sessions will be terminated. After you have cleared the line state you may need to log out/in to become active in answer groups.