Burhan Kesapli
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Latest activity by Burhan Kesapli
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Burhan Kesapli created an article,
How Call Recording and Conversation Intelligence Work at Lynes
Lynes offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer dialogue – but it al...
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Burhan Kesapli created an article,
Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Burhan Kesapli created an article,
lynes 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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Burhan Kesapli created an article,
Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Burhan Kesapli created an article,
Conversation Intelligence FAQ
Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...
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Burhan Kesapli created an article,
Conversation Intelligence 101
General Information Conversation Intelligence (CI) is an AI-powered feature that automatically records and transcribes calls. Automatic recording and transcription Searchable transcriptions Call s...
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Burhan Kesapli created an article,
Contact Center settings for supervisors
Settings in Contact Center for a Supervisor As a supervisor, there are several settings you can configure. Only Contact Center Agent users can be supervisors in the Contact Center. In the Ticket ...
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Burhan Kesapli created an article,
Ticket management in the Contact Center
In the ticket view, you can easily manage all tickets that have been submitted to your Contact Center. This guide shows you how to filter your tickets, search the archive, and log in and out of dif...
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Burhan Kesapli created an article,
Create a Web Chat
All chats from the web chat automatically create tickets in the Contact Center. Click on the gear icon and then on Organization Settings. Select Contact Center and then Web Chats. Click on Creat...
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Burhan Kesapli created an article,
Connect a channel to the Contact Center
Which Channels Can Be Connected to the Contact Center Answer Groups Web Chats Answer Groups To connect an answer group to the Contact Center, all agents in the answer group must have the Contac...
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