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Burhan Kesapli

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Activity overview

Latest activity by Burhan Kesapli

  • Burhan Kesapli created an article,

    Redirect your number

    You need to manually turn off the forwarding. We recommend that you create a reference named "redirect". In that reference, you can specify an end time for when the redirect should cease. Follow t...

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  • Burhan Kesapli created an article,

    Turn off your voicemail

    If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...

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  • Burhan Kesapli created an article,

    Activate eSIM

    Do you want to activate eSIM on your subscription? You've come to the right place. Activate on existing subscription You need to have the permission for the account to activate eSIM on a subscript...

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  • Burhan Kesapli created an article,

    integrate an answering service

    Webhook for integrating an answering service Our webhook allows answering service companies to integrate their solutions with ours. By doing so, they can access line status, activity status, and or...

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  • Burhan Kesapli created an article,

    Transcriptions 101

    Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...

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  • Burhan Kesapli created an article,

    Follow-up via call history

    Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...

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  • Burhan Kesapli created an article,

    lynes 1.22

    Release notes lynes 1.22.0 Update live: 2023-09-26 Platforms: All What's new? Moved out of beta! The advanced contact list provides a clearer overview of your contacts and lets you customize ...

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  • Burhan Kesapli created an article,

    Metrics 101

    In this article, you can learn more and understand how the different metrics work in the app. Here we explain the metrics you find under in the detail view as well as the overview and how the grap...

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  • Burhan Kesapli created an article,

    Cost Centers 101

    Who has access to cost centers? Users with the authorization Account have access to cost centers Open cost centers Click on -> Your organization -> Account -> Billing General information The ...

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  • Burhan Kesapli created an article,

    Status colors in the app

    Status colors in the app There are two things in the app that users sometimes confuse, these are activity status and status colors. Here we explain the differences between them.  When you create...

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