Release notes Easy Teams 1.3.0
- Update live: 2020-09-02
- Platforms: iOS, Android, Windows, Mac & Linux
Alerts, you can activate to send a notification message to agents and/or supervisors to inform them that there are calls waiting and that there are no agents loggin in to the answer group. Learn how here (under the headline waiting calls)
Choose how calls shall be distributed in the answer group. Learn how here (under the headline Distribution strategy)
Set a maximum queue time and action when value is true. Learn how here (under the headline waiting calls)
We have updated the call toaster which makes it easier to view and manage a call in the desktop app, when talking via the mobile phone. Makes it possible to transfer a call via the desktop without picking it up.