What's new?

• We have released call recording with two licenses. For users & for answer groups. Read all about it here. 

• Say hello to our call log, a super smart function that's included for all organisations with the Unlimited package. You'll have all the data, filter options, an overview on top agents and much more. 

• Sometimes you need to have a conference ad-hoc, that's why we built the ad-hoc conference which allows you to create a conference from the chat / channel 

• A positive effect of our call log launch is multi-select, now available in answer groups and the call log. 

Beta

N/A

Bug fixes & alterations

• We made some adjustments on calls via the desktop app. Calls should now connect quicker. 

• Did you notice that your notifications lingered sometimes? Sorry about that, now a notification will be marked as read.