PBX Packages

• 	Mini	Light	Unlimited
  Answer Group	1	2	Unlimited
  IVR	❌	2	Unlimited
  Analytics	❌	❌	✅
  Call Log	❌	❌	✅
  Fax Inbox	❌	❌	1

  Limitations:
  1: Additional answer groups can be purchased as add-ons
  2: Additional IVR can be purchased for the Light package, not possible for Mini
  3: Analytics & Call Log cannot be purchased as add-ons for Mini

Contact Center Packages

• 	S	M	L	XL
  Included credits	5 pcs.	15 pcs.	30 pcs.	60 pcs.
  Purchase of additional credit	✅	✅	✅	✅

  Information:
  1: Credits are used to purchase channels and agent licenses in the Contact Center
  2: Additional credits can be purchased for further customization
  3: When upgrading packages, purchased credits are removed as far as possible (e.g., if Small + 6 extra credits is upgraded to Medium, the cost for 6 extra credits is removed).

User Licenses

• 	Mobile	Pro	CC-agent*
  Mobile App	✅	✅	✅
  Answer Group Agent	✅	✅	✅
  Dashboard in Answer Group	✅	✅	✅
  Line Status	✅	✅	✅
  Video Call	✅	✅	✅
  VoIP Call	✅	✅	✅
  Phone Conference	✅	✅	✅
  Video Conference	✅	✅	✅
  M365 Integration	✅	✅	✅
  Google Workspace Calendar integration	✅	✅	✅
  Ability to Invite Guests	✅	✅	✅
  Share Files	✅	✅	✅
  Create Users	✅	✅	✅
  Create Chat/Team/Channel	✅	✅	✅
  Transfer Calls Between Devices	❌	✅	✅
  Desktop App	❌	✅	✅
  Web App	❌	✅	✅
  Supervisor in Answer Group	❌	✅	✅
  Ability to Log In/Out Colleagues	❌	✅	✅
  Share Screen	❌	✅	✅
  Access to Contact Center	❌	❌	✅

  Limitations & info:
  1: A mobile user can view a shared screen on their phone but cannot share their own screen.
  * Contact Center Agent

Answer Groups

• 	Mobile	Pro	CC Agent
  Number of Logged-In Agents	Unlimited	Unlimited	Unlimited
  Number of Calls in Queue	Unlimited	Unlimited	Unlimited
  Self-Service in Mobile	✅	✅	✅
  Welcome Message	✅	✅	✅
  Log In/Out from Mobile App	✅	✅	✅
  Queue Message	✅	✅	✅
  Different Ring Strategies for Agents	✅	✅	✅
  Pick Up Calls from Queue	✅	✅	✅
  Text-to-Speech	✅	✅	✅
  Voice Mailbox	✅	✅	✅
  Call Overflow	✅	✅	✅
  Analytics Connection	✅	✅	✅
  Self-Service in Desktop & Web App	❌	✅	✅
  Log In/Out from Desktop & Web App	❌	✅	✅
  Supervisor in Answer Group	❌	✅	✅
  Log In/Out Other Agents	❌	✅	✅
  Agent in Contact Center	❌	❌	✅
  Supervisor in Contact Center	❌	❌	✅

Add-ons

• 	Mini	Light	Unlimited
  Analytics	❌	Add-on	✅
  Call Log	❌	Add-on	✅
  Insights	❌	Add-on	Add-on
  Conversation Intelligence	Add-on	Add-on	Add-on
  Wallboard	Add-on	Add-on	Add-on
  Callback on answer group	Add-on	Add-on	Add-on
  Entra ID sync	Add-on	Add-on	Add-on
  Call Recording - User	Add-on	Add-on	Add-on
  Call Recording - Answer Group	Add-on	Add-on	Add-on
  Survey	Add-on	Add-on	Add-on
  SMS Portal	Add-on	Add-on	Add-on
  ID Check	Add-on	Add-on	Add-on

  Limitations:
  1: Analytics, call log, and Insights cannot be purchased as add-ons for Mini

Lynes Technologies reserves the right to change the licenses and create new ones. Lynes Technologies is not responsible for any typographical or printing errors.