PBX Packages
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Mini Light Unlimited Answer Group 1 2 Unlimited IVR ❌ 2 Unlimited Analytics ❌ ❌ ✅ Call Log ❌ ❌ ✅ Fax Inbox ❌ ❌ 1 Limitations:
1: Additional answer groups can be purchased as add-ons
2: Additional IVR can be purchased for the Light package, not possible for Mini
3: Analytics & Call Log cannot be purchased as add-ons for Mini
User Licenses
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Mobile Pro Mobile App ✅ ✅ Answer Group Agent ✅ ✅ Dashboard in Answer Group ✅ ✅ Line Status ✅ ✅ Video Call ✅ ✅ VoIP Call ✅ ✅ Phone Conference ✅ ✅ Video Conference ✅ ✅ M365 Integration ✅ ✅ Google Workspace Calendar integration ✅ ✅ Ability to Invite Guests ✅ ✅ Share Files ✅ ✅ Create Users ✅ ✅ Create Chat/Team/Channel ✅ ✅ Transfer Calls Between Devices ❌ ✅ Desktop App ❌ ✅ Web App ❌ ✅ Supervisor in Answer Group ❌ ✅ Ability to Log In/Out Colleagues ❌ ✅ Share Screen ❌ ✅ Limitations:
1: A mobile user can view a shared screen on their phone but cannot share their own screen.
Answer Groups
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Mobile Pro Number of Logged-In Agents Unlimited Unlimited Number of Calls in Queue Unlimited Unlimited Self-Service in Mobile ✅ ✅ Welcome Message ✅ ✅ Log In/Out from Mobile App ✅ ✅ Queue Message ✅ ✅ Different Ring Strategies for Agents ✅ ✅ Pick Up Calls from Queue ✅ ✅ Text-to-Speech ✅ ✅ Voice Mailbox ✅ ✅ Call Overflow ✅ ✅ Analytics Connection ✅ ✅ Self-Service in Desktop & Web App ❌ ✅ Log In/Out from Desktop & Web App ❌ ✅ Supervisor in Answer Group ❌ ✅ Log In/Out Other Agents ❌ ✅
Add-ons
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Mini Light Unlimited Analytics ❌ Add-on ✅ Call Log ❌ Add-on ✅ Insights ❌ Add-on Add-on Wallboard Add-on Add-on Add-on Callback on answer group Add-on Add-on Add-on Entra ID sync Add-on Add-on Add-on Call Recording - User Add-on Add-on Add-on Call Recording - Answer Group Add-on Add-on Add-on Survey Add-on Add-on Add-on SMS Portal Add-on Add-on Add-on ID Check Add-on Add-on Add-on Limitations:
1: Analytics, call log, and Insights cannot be purchased as add-ons for Mini
Lynes Technologies reserves the right to change the licenses and create new ones. Lynes Technologies is not responsible for any typographical or printing errors.
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