You can find the setting under:

Organization settings → Phone System → Answer groups → Input collector

In addition, the Input collector integrates seamlessly with Insights webhooks, allowing the collected information to be forwarded to your systems for analysis or follow-up.

Create an Input collector

1. Go to Phone System → Answer groups → Input collector
2. Click Create new input collector
3. Activate the feature
4. Enter the following settings:

Name and display name

• The name is required
• The display name is optional and is shown together with collected input

Webhook connection

• Connect to a webhook to forward collected data to Insights or external systems

Activation

• Define which key the caller should press to activate input collection
• Set a timeout (number of seconds to wait for keypress)

• Write an activation message, for example:

  “Press star to enter your customer number.”

Input collection

• Set the minimum and maximum number of digits the user must enter
• Set a timeout for how long the system waits for input
• You can choose whether the caller should end with the pound key (#)

Input message (optional)

• Played before input begins, for example to give instructions

Confirmation message (optional)

• Played after successful input

Connect to an Answer group

Once your Input collector is created, you can connect it to an answer group:

1. Go to Phone System → Answer groups
2. Click Input collector
3. Select which collector you want to connect
4. Click Save

The selected collector will now be activated before the caller reaches the queue.

The collected input is also displayed in toasts for incoming calls and in the dialer.