Create new status type

• 1. Click
  2. Give it a name e.g. Superduper busy
  3. Choose your availability mode (Available / Busy)
  4. Set your display number when status is active
  5. Choose what should happen with incoming calls. E.g. Go to voicemail, busy tone or redirect
  6. Choose what should happen with incoming VoIP calls
  7. Toggle on / off to set your availability in answer groups
  8. Type a note if needed
  9. Set a duration if needed

Edit existing status type

• 1. Choose the status you want to edit from the list
  2. Click on it
  3. Change the settings you want
  4. Click on save

Delete statuses 

• 1. Choose the status you want to delete from the list
  2. Click on it
  3. Scroll down and click delete

• If you have a lot a statuses and want to "start from the beginning" you can restore all to default settings. Simply click on Restore all statuses to system default and click OK

  You can not restore your custom statuses after you have clicked OK. Please think twice before.

Workday

You can set your workday hours with this setting. Simply choose the right hours for you and click save.