Who can use the call log?
- Included for organisations with the Unlimited-package
- Included for organisations with the Light-package when the add on Analytics is purchased
What is a call log?
Our call log is a powerful tool where you can find all the information needed about the call within your organisation. You can search for calls on a user or an answer group. To learn more about a specific part click the links below.
Access to the Call Log
The call log is active for all users within the organisation. A user can access their own call log and not others.
An agent in an answer group can see all call logs that belong to the answer group. A supervisor has access to all call logs in the answer groups they handle.
You can only access Statistics Overview for the answer groups that you are part of. A supervisor has access to a Statistics Overview in the answer groups they handle.
Serach access to the call log
To search for other users, you need to have the permission called phone system or be part of the group complete search & play access.
To search for other answer groups, you need to have the permission called phone system or be part of the group complete search & play access.
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