Statistics overview in the call log

Burhan Kesapli
  • Updated

Who can view the statistics overview?

  • All users in the answer group
  • All users with bla bla permission

 

The statistics overview shows a leaderboard and statistics summary of the users / group(s) selected. 

How to see the statistics overview

To get started you need to have a search result. After that, click / tap "Show statistics overview"

  • Depending on the search you made you will see the leaderboard. Per default it will show outbound, inbound - answered & inbound - abandoned per agent in the group

  • The statistics overview presents how the users have performed in the group. You can see how the group has performed as well as the agent. 

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