Manage opening hours in an answer group as an administrator

• 1. Click and choose your organization
  2. Expand the phone system and click on the answer group
  3. Click the answer groups, and then click Scheduling & Welcome Message
  4. Click   to add a schedule
  5. Under Welcome Message, you can choose what's going to happen when someone calls you 
  6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed
• 1. Tap and choose your organization
  2. Expand the phone system and click on the answer group
  3. Tap the answer groups, and then tap Scheduling & Welcome Message
  4. Tap   to add a schedule
  5. Under Welcome Message, you can choose what's going to happen when someone calls you 
  6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed

Manage opening hours in an answer group as a supervisor

• 1. Click
  2. Click on the supervisor tab
  3. Click the answer groups, and then click Scheduling & Welcome Message
  4. Click   to add a schedule
  5. Under Welcome Message, you can choose what's going to happen when someone calls you 
  6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed
• 1. Tap
  2. Tap on the supervisor tab
  3. Tap the answer groups, and then tap Scheduling & Welcome Message
  4. Tap   to add a schedule
  5. Under Welcome Message, you can choose what's going to happen when someone calls you 
  6. Under Closed Handling,  you can choose what's going to happen when someone calls you when the answer group is closed

• The platform manages the opening hours from top to bottom. When you are going to close the answer group for Easter, Christmas, or holiday, you need to enter the opening hours at the top for them to take effect.

Mange opening hours in an IVR as an administrator

• 1. Click  and choose your organization
  2. Expand the phone system and click on IVRs
  3. Click on the IVR, and then click Manage Scheduling 
  4. Click on  , to add a schedule
  5. Click on Advanced Settings
  6. Under Closed Handling, you can choose what's going to happen when someone calls you when the IVR is closed
• 1. Tap  and choose your organization
  2. Expand the phone system and click on IVRs
  3. Tap on the IVR, and then click Manage Scheduling 
  4. Tap on  , to add a schedule
  5. Tap on Advanced Settings
  6. Under Closed Handling you can choose what's going to happen when someone calls you when the IVR is closed

• The platform manages the opening hours from top to bottom. When you are going to close the IVR menu group for Easter, Christmas, or holiday, you need to enter the opening hours at the top for them to take effect.