Try Conversation Intelligence

Conversation Intelligence (CI) lets you transcribe conversations and analyze their content. You can now try the service for free .

You can activate a trial license for:

• A specific user – all calls associated with the user are transcribed.

• A response group – all calls to the group are transcribed.

Step 1 – Go to Organization Settings

• Click on the gear icon at the bottom of the menu.

• Select Organization Settings .

• Click Business Account , then Options .

Step 2 – Try CI for a single user

1. Click CI for Users .

2. Select the user to test Conversation Intelligence.

3. The system suggests a package based on the user's call volume.

4. Click Volume Package .

5. Select CI for Users – Trial .

6. Click Create to activate the trial license.

7. The CI for Users – Trial package includes 20 calls .

Step 3 – Try CI for a response group

1. Click on CI for response groups .

2. Select the response group to test Conversation Intelligence.

3. The system suggests a package based on the group's call volume.

4. Click Volume Package .

5. Select CI for Answer Groups – Trial .

6. Click Create to activate the trial license.

7. The CI for Answer Groups – Trial package includes 50 calls .

Step 4 – What happens during the testing period?

• When the call limit is reached, new calls will stop being transcribed.

• All already transcribed conversations are still searchable .