Tutorials

Welcome to the easiest school ever: tutorials, videos, and tips to help you!

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Basic training for mobile users

Learn the basics of mobile usage through our web-based training.

Basic training: all about response groups

Get the basics of response groups in this on-demand webinar.

Basic training for desktop users

Learn the basics for desktop users in our on-demand webinars.

Basic training for administrators

Learn essential admin skills in our on-demand webinar.

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Manage your voicemail on your mobile phone

Learn how to easily manage your voicemail via your mobile phone.

Create a new activity status in the mobile

Learn how to create an activity status directly on your mobile.

Manage your workday on your mobile phone

Learn how to easily manage your workday with practical video guides for your mobile phone.

Manage your display number on your mobile

Learn how to manage your display number easily via mobile with our video guides.

Calendar and connect to meetings on your mobile

Learn how to use the calendar and participate in meetings via mobile effectively.

Change your activity status on mobile

Learn how to change your activity status easily via mobile with our video guides.

Log in & out of response groups

Learn how to log in and out of response groups easily and smoothly.

Connect calls directly and with notification on your mobile phone

Learn how to connect calls directly and with notification on your mobile phone with our video guides.

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How Case Management works in Contact Center

Learn about contact center case management with video guides for new users.

Create a web chat channel & web widget in Contact Center

Learn how to create a web chat channel and web widget in Contact Center.

Connect your Office or Google Workspace account to the app

Easily connect your Office or Google Workspace account to the app with our video guides.

Get started with in-app telephony

Easily learn how to use the telephony function in the app with our video guides.

Manage your workday for automatic activity status

Learn to manage your workday with video guides for automatic activity status.

Get started with in-app conferences

Learn how to get started with in-app conferencing through video guides for new users.

Manage your device settings in the app

Easily manage your device settings with these video guides for new users.

Manage activity statuses in the app

Learn how to manage activity statuses effectively in the app with our video guides.

Share calls, messages, files, etc. in the app

Learn how to share calls, messages, and files in the app.

How to navigate the app

Learn how to navigate the app with video guides for new users.

Manage chat in the app

Easily learn how to manage the chat in the app with our video guides for new users.

Microsoft Teams integration with line status & Calendar integration

Integrate Microsoft Teams with calendar features for more efficient collaboration.

Integrate your Office 365 and Google Workspace calendar with the app

Learn how to integrate Office 365 and Google Workspace calendars with the app.

Manage opening hours

Learn how to manage opening hours with our video guides for new users.

Enable email notifications for voicemails

Learn how to enable email notifications for voicemails effectively.

Send SMS from client

Learn how to send SMS from the client with simple video guides for new users.

Manage VIP and Blocked Numbers in the app

Learn how to manage VIP and blocked numbers in the app with these video guides.

Manage your display number

Easily learn how to manage your display number with our video guides for new users.

Build your own dashboard with broken windows

Learn how to create your own dashboard with break-out windows in this tutorial.

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Review of response groups

A guide for advanced users about response groups and video guides.

Invite and collaborate with guests

Learn how to invite and collaborate with guests with our advanced video guides.

How the call log works

Learn how the call log works with this user-friendly video guide.

Manage response groups as a supervisor

Learn to effectively manage response groups as a supervisor.

Manage telephony in the app

Learn how to manage telephony in the app with video guides for advanced users.

Get started with surveys

Learn how to get started with advanced survey video guides.

Manage email, calendar, and contacts in the app

Learn how to manage email, calendar, and contacts in the app with video guides for advanced users.

Create and edit a user, and add phone numbers

Learn how to create and edit users and add phone numbers.

Manage conferences in the app

Learn how to effectively manage conferences with our app through video guides for advanced users.

Edit another user's activity status

A guide to editing another user's activity status.

How analytics works

Learn how analytics works with video guides for advanced users.

Create contact groups and share contacts

Learn how to create contact groups and share contacts effectively.

Edit a user from the contact view

Learn how to edit users in the contact view with this video guide.

Edit a colleague's personal settings

A guide to editing a colleague's personal settings effectively.

How SuperSearch works

A guide for advanced users on how Super Search works.

Flowchart and call follow-up

Explore advanced user tutorials with video guides and flowcharts.

Contact Center review

Discover advanced contact center video guides and improve your skills.

Manage Conversation Intelligence for users

Learn to manage Conversation Intelligence with advanced video guides for users.

Manage Conversation Intelligence in response groups

Learn how to manage conversation intelligence in response groups with video guides for advanced users.

Review of Entra ID sync in the app

Learn how to sync Entra ID in the app with our video guides for advanced users.

How auto-labels work in Conversation Intelligence

Learn how auto-labels work within Conversation Intelligence.

Connect a response group to Contact Center

Learn how to connect a response group to a Contact Center with our video guides.

Create an email channel & email address in Contact Center

Learn how to create an email channel and address in Contact Center with our video guides.

Create a web chat channel & web widget in Contact Center

Learn how to create a web chat channel and web widget in Contact Center.